Our Client Testimonials
Kind Words From Our Clients in North Carolina and Beyond
"My name is Tina & I just wanted to take a minute to tell you what an amazing agent Hilary has been for me!!!!
I have 2 kids ages 25 & 21 now & am a single mom. Hilary has seen me through getting them both driving for the first time, discounts for good driving records (only for my daughter..lol) changing cars multiple times(for my son mostly) changes for my vehicles, supplying quotes as we were looking at cars, and also helps me with my Home Owners Insurance. Through all this she has been patient with me, explained everything so thoroughly, and been so incredibly prompt it’s unbelievable.
I know it today’s day & age people most of the time people just contact the boss/manager for complaints. Well this is certainly not a complaint. Honestly, I would not switch insurance agencies even if it was cheaper because of the incredible, consistent customer service I receive from Hilary every time."
- Tina B.
"I am certainly glad that I made the switch to Summit Insurance and am especially happy that you are my agent."
- Doug M.
"I keep my personal lines insurance at Summit because of Fiona's thorough and meticulous care of my policies. She's quick with responses and always with the utmost care! She dots all her I's and crosses all her T's. I never worry that she leaves any stones unturned. She's completely objective and professional when it comes to her work. I truly appreciate that. Your office has an eye for hiring the best agents and Fiona certainly stands out above all. I just wanted to give credit where credit is due and thank you for all the professional services that your office has provided."
- Vada P.
Thank you so much for your help these past two weeks. Getting the Mustangs onto a collector car type of policy like Hagerty offers has been on my to-do list for a number of years. Fortunately I haven't had to make a claim in that time...but unfortunately I've been missing out on the savings.
Nevertheless as soon as I mentioned the idea to you and you told me you underwrite for Hagerty I was very interested in pursuing it. You made the transition seamless and provided significant savings while improving the coverage on my beloved Mustangs.
I very much appreciate your assistance!!"
- Troy R.
I am writing the memo to thank you and your staff for outstanding customer service in support of my recent claim. In our day to day busy schedules, good customer service is a given and often goes unacknowledged. When companies such as yours step up to the plate and go above and beyond to satisfy a client then I strongly believe that your business model and ethics set the standard for others to follow.
Without going into the gory details, my agent, Megan McConnell got involved with a third party accident claim of which I was not at fault. I had a clear paper trail and supporting evidence to support my case. The insured at fault was not willing to pay the full claim and the resultant was my vehicle was impounded by the repair shop. The insured would not send a check to pay for damages that were authorized by them to proceed with repair and rental car. My car had been impounded for more than 2 weeks and I was running up a huge rental car tab.
Ms. McConnell had conversations with the insured and was getting nowhere. She asked if I was willing to file the claim with Travelers and let them handle the process. From the time we got Travelers involved to the time I picked up my vehicle was less than 2 days processing time.
If it were not for Ms. McConnell’s tenacity and persistence, my vehicle would still be impounded.
As a business man myself, I look for associates with the problem solving attitude and tenacity to get the job done. Hats off to Ms. McConnell and because of her customer driven philosophy I am a Summit Insurance customer for life.
Mr. Squatriglia, please take pride in your staff and your business. You have a great team and a lot of other businesses could learn from your operation."
- Ralph W.
"Quick note to say thanks for your assistance on dealing with my recent car repair – the adjuster – all that. You were very helpful, responsive and couldn’t have done it without you. Thanks so much!"
- Mary J.